Banquets Guest Relations Officer

Hotel Okura Amsterdam is an international five star hotel which sets great store by quality, eye for detail and service with a smile.  Together, all 380 employees make sure that every guest, on average 1000 guests per day, are being given the personal attention that is essential in our business.
Being the city’s largest employer amongst hotels, Hotel Okura Amsterdam is always looking for enthusiastic colleagues to reinforce the team.

 Hotel Okura Amsterdam is looking for a Banquet Guest Relations Officer for our Banquet Operations department. The Banquet Operations department of Hotel Okura Amsterdam is the largest Banquet Operations department among five star hotels in the Netherlands and is market leader in banquet revenue and quality. The Banquet Operations Department consists of approximately fifteen employees, of which one Banquet Operations Manager, one Assistant Banquet Operations Manager, five banquet Supervisors, Banquet Housemen’s and one Banquet Guest Relations Officer.

As Banquet Guest Relations Officer you are the contact person between the Conference & Events department, the Banquet Operations department and the meeting planners. You are responsible for exceeding the expectations of the guests by looking at what is most important to them. You ensure smooth and efficient events through closely monitoring each event detail and communicating any changes efficiently and effectively. Among other tasks, you are responsible for  maximizing revenues by selling the hotels restaurants and services, communicating with all operational managers, Banquet Operations and Conference & Event managers, creating a cooperative and harmonious work environment and providing  each guest with 5* quality services. You assist each guest, co-worker and vendor efficiently, courteously and professionally and you make a difference by focusing on the small details.

 tasks and responsibilities:

• Welcoming guests and foreseeing the needs of contact persons and VIP’s pro-actively

• To be the contact person between the conference contact and the hotel during their stay

• Pro-actively welcoming and directing guests to their destinations

• Developing a log with regards to recurring meetings, their planners and needs and points of attention

• Checking all events by means of function sheets

• Set up pre-conference meetings

• Arrange all special requests such as late check-outs, restaurant reservations and transportation

• Assisting in Banquet Operations during unusual and large events

• Work closely with external vendors

• Providing Wifi connections, parking tickets, menu cards and name cards and managing box deliveries

• Managing signage and electronics

• Ensuring that all telephone and internet lines are properly installed

• Ensuring that all maintenance is kept up to date

• Maintaining contact with conference contacts

• Maintaining the excellent communication with all other departments

• Attending meetings

• Evaluating conferences and events

• Operational assistance when required

What do we offer?

• Contract: 1 year with the possibility of extending. We want you to stay!
• Salary: Group 5. Click HERE for the salary scale 
• Bonus:  1 week salary when budgeted GOP is achieved and minimum total score of successful in your evaluation
• 8% holiday allowance (pro rata)
• 25 days of annual leave (pro rata);
• General pension scheme of Horeca and Catering;
• Supplementary pension scheme of Nationale Nederlanden;
• General survivor's pension;
• Attractive family and friends rates on overnight stays at Hotel Okura Amsterdam;
• Once a year staff discount in one of the restaurants (50%);
• Staff discount in restaurants (20%);
• Contribution to travel expenses from 10 km (one way)
• After obtaining the probationary period, you will receive an overnight stay with breakfast as a gift (2 people), so that you can experience the hotel as a guest

What do we ask?

• Previous experience in banquet, events, or guest relations in luxury hospitality
• Strong organizational and communication skills
• Attention to detail and service excellence
• Ability to work under pressure and adapt to changing schedules
• Multilingual skills preferred (Dutch/English mandatory)

Enthusiastic? That’s great, please apply!