Assistant Front Office Manager - Front Office

Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic colleague to strengthen our team. Do you work to your best capability throughout the day? Are you flexible, guest orientated and would you enjoy standing behind the most beautiful Front Desk of the Netherlands? Then this vacancy is for you!

What can you expect

The Front Office team is responsible for welcoming guests, check in and out procedures and offering information and service where needed. The Front Office team is also responsible for guiding guests to their rooms and handling payments.

The Assistant Front Office Manager ensures for a smooth and efficient working environment and furthermore coordinates the different departments within the Front Desk. You ensure for profitability and guest satisfaction. As a Front Office Manager, you are also responsible for guiding the team and complying with the standards set by both Hotel Okura Amsterdam and the Leading Hotels of the World. Your main tasks will be:

• Guiding, coaching and motivating the Front Office team;
• Close working contact with the Front Office Manager and Reservations Manager, to ensure for the right market mix and sale of room categories to achieve maximum room revenue;
• Handling guest requests and resolving any issues;
• Welcoming guests in a friendly and courteous manner and providing guest recognition as much as possible;
• Checking in and out of guests in an efficient and professional manner, according to the hotel procedures and standards of the Leading Hotels of the World;

Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Only by working together can we achieve the best results. Within the team there are rotating shifts throughout the 7 day work week. The shifts consist of times from 07:00 – 15:00, 11:00 – 19:00 and from 15:00 – 23:00. You will work 5 days a week, 7.6 hours a day. You are also available to work on public holidays.  

What do we offer?

• Contract: 1 year with the possibility of extending. We want you to stay!
• Salary: Group 7. Click HERE for the salary scale 
• Bonus:  1 week salary when budgeted GOP is achieved and minimum total score of successful in your evaluation
• 8% holiday allowance (pro rata)
• 25 days of annual leave (pro rata);
• General pension scheme of Horeca and Catering;
• Supplementary pension scheme of Nationale Nederlanden;
• General survivor's pension;
• Attractive family and friends rates on overnight stays at Hotel Okura Amsterdam;
• Once a year staff discount in one of the restaurants (50%);
• Staff discount in restaurants (20%);
• Contribution to travel expenses from 10 km (one way)
• After obtaining the probationary period, you will receive an overnight stay with breakfast as a gift (2 people), so that you can experience the hotel as a guest

What are we asking?

Of course, we are first and foremost interested in you and what we as an employer can do for you to provide a great workplace. Nevertheless we expect from you that:

• You have a (Middelbare) Hotelschool diploma;
• You are motivated and flexible;
• You possess a minimum of 2 years experience in a similar position in Front Office;
• Knowledge of the Opera system is an advantage;
• You have a good command of the Dutch and English language (both spoken as written);

Enthusiastic? That’s great, please apply!