Reservations Manager - Reservations Department

Hotel Okura Amsterdam is an international five-star hotel where Eastern and Western influences are uniquely intertwined through our blend of Japanese and Dutch culture. All our employees work together to create an authentic experience for every guest. To achieve this, we are looking for an experienced and passionate leader to oversee the reservation team in creating these experiences for hotel and restaurant guests. As part of the Commercial Leadership Team, you will be heavily involved in determining the commercial strategy, optimizing operations, and achieving financial and quality goals.

Are you ambitious and do you thrive on achieving success? Do you want to make a real contribution to making a professional team future-proof? Can you work autonomously? Are you not afraid to experiment with new ideas? Then leading the reservations department of Hotel Okura Amsterdam is truly something for you!

What to expect?

In this position, you will be responsible for managing individual and group reservations for rooms, restaurants, spa, and bars. As an essential member of the commercial team of Hotel Okura Amsterdam, you play a crucial role in defining and implementing commercial strategies while overseeing the performance of the reservations department. Additionally, you and your team focus on achieving revenue targets and ensuring exceptional guest experiences. As a leader and coach, you also optimize the performance of your team in line with organizational goals. You will also closely collaborate with other departments in our commercial division, such as Sales, Conference & Events, Revenue Management, and Marketing & Communication. Your main tasks will include: 


  • Monitoring daily operations of the department;
  • Optimizing revenues across all departments;
  • Close collaboration with all restaurants and front office for the ultimate guest experience;
  • Ensuring timely and error-free communication with all guests and colleagues;
  • Improving the efficiency and quality of work of the reservations department according to the LEAN culture.In addition to working within your own team, you will also collaborate closely with other teams within the hotel because only by working together can we achieve the best results. Your working days are from Monday to Saturday between 08:00 and 18:00. You are expected to occasionally attend projects and networking events.


What do we offer?


  • Contract: 1 year with the possibility of extending. We want you to stay!
  • Salary: Group 8. Click here for the salary scale 
  • Bonus: 1 month salary if SMART goals are met;
  • Parking spot; 
  • 8% holiday allowance (pro rata)
  • 25 days of annual leave (pro rata);
  • General pension scheme of Horeca and Catering;
  • Supplementary pension scheme of Nationale Nederlanden;
  • General survivor's pension;
  • Attractive family and friends rates on overnight stays at Hotel Okura Amsterdam;
  • Once a year staff discount in one of the restaurants (50%);
  • Staff discount in restaurants (20%);
  • A dry cleaning fee of net € 20.00 per month;
  • Contribution to travel expenses from 10 km (one way);
  • After obtaining the probationary period, you will receive an overnight stay with breakfast as a gift (2 people), so that you can experience the hotel as a guest.


What are we asking?


Of course, we are first and foremost interested in you and what we as an employer can do for you to provide a great workplace. Nevertheless we expect from you that:

  • You have work experience in a similar position
  • You have a good command of the Dutch and English language (both spoken as written);
  • You are commercially driven;
  • You are a self-starter and team player;
  • You are excellent in time management and (personal) organization;
  • You are a source of inspiration for your team and colleagues;
  • Sales experience is an advantage;
  • Knowledge of the PMS System Opera is an advantage.


Enthusiastic? That’s great, please apply!

Please apply via the button below, we will call you as soon as possible for a short introduction to get to know each other. A selection assessment is one component of our recruitment process.
Contact information

Hotel Okura - Amsterdam
Ferdinand Bolstraat 333
1072 LH Amsterdam
The Netherlands

020 678 79 89