Receptionist - Front Office Department

Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic Front Office Receptionist to strengthen our team. Are you guest orientated, with a passion for high end hospitality and possess the strong communication skills? Then this vacancy is for you!

What can you expect

The Front Office team is responsible for welcoming guests, check in and out procedures and offering information and service. The Front Office team is also responsible for guiding guests to their rooms and handling payments.

As a receptionist you will make guests feel welcome and satisfied with the hotel and their room. Your tasks consist of assisting and checking in and out guests. At Hotel Okura Amsterdam, the Okura standards are applied, being based on the standards of The Leading Hotels of the World. Your main tasks will be:

• The welcoming of guests in a friendly and courteous manner and showing guest recognition as much as possible;
• The checking in and checking out of guests in an efficient and professional manner, according to the hotel procedures and standards of The Leading Hotels of the World;
• The registration of guests according to hotel procedures;
• Maintain contact with the guests and handle accordingly to complaints, request and inquiries to ensure that the high standards are being delivered;
• Inform Housekeeping and Room service in regards to early check-ins, late check-outs and room changes;
• Remain informed of all (daily) activities, meetings and events within Hotel Okura Amsterdam;
• Answer internal and external phone calls in an efficient and courteous manner;
• Report possible unusual occurrences and requests to the Front Office Supervisor or Front Office Manager;
• Attend shift briefings and monthly departmental meetings.

Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Work is carried out in shifts throughout a 7-day work week with times such as: 07:00 – 15:00, 11:00 – 15:00 and 15:00 – 23:00. You will work 5 days per week, 7.6 hours a day. You are available to work on holidays.

What do we offer?

• Contract: 1 year with the possibility of extending. We want you to stay!
• Salary: Group 5. Click HERE for the salary scale 
• Bonus: 1 week salary if SMART goals are met
• 8% holiday allowance (pro rata);
• 25 vacation days per year (pro rata).
• Compensation for National Holidays.
• Horeca CAO applies;
• General Pension Scheme of Hospitality and Catering;
• General Survivors pension;
• Attractive family and friends rates on overnight stays at Hotel Okura Amsterdam;
• Once a year staff discount in one of the restaurants (50%);
• Staff discount in our restaurants (20%);
• Contribution to travel expenses from 10 km (one way)
• After obtaining the probationary period, you will receive an overnight stay with breakfast as a gift (2 people), so that you can experience the hotel as a guest!

What are we asking?

Of course, we are first and foremost interested in you and what we as an employer can do for you to provide a great workplace. Nevertheless we expect from you that:

• You possess a (Middelbare) Hotelschool diploma;
• Experience (1-2 years) within a similar position within the Front Office;
• Fluent in both Dutch and English (oral and written);
• Knowledge of German, French and Spanish is an advantage;
• Knowledge of the Opera system is an advantage;

Enthusiastic? That’s great, please apply!

Please apply via the button below, we will call you as soon as possible for a short introduction to get to know each other. A selection assessment is one component of our recruitment process.