Porter- Doorman - Front Office Department

Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic colleague to strengthen our team. Do you have a positive appearance, sporty and have a hospitality background? Are you open to a new challenge and would you like to apply this at one of The Leading Hotels of the World? Then this vacancy is for you!

What can you expect

Together with the Front Office, you welcome guests and ensure for a special stay. The Front Office department is responsible for welcoming, checking guests in and out and offering the needed service where applicable.

As a Porter, you will assist our guests in an efficient manner in line with the hotel standards. The first and last contact with the guest is of high importance due to its influence on guest satisfaction. In this position you are the guide of the hotel; you welcome all guests and direct them through Hotel Okura Amsterdam. Your main tasks will be: Assisting guests in a friendly, efficient and professional manner during their stay at Hotel Okura Amsterdam

  • Assisting guests in a friendly, efficient and professional manner during their stay at Hotel Okura Amsterdam;
  • Ensuring hotel standards that are set with regards to service;
  • Getting familiar with individual wishes of our regular guests and VIPs;
  • Advising our guests in regards to activities within Amsterdam during their stay;
  • Assisting guests to their rooms and informing guests about the room, facilities and Amsterdam;
  • Organizing transportation, taxi and parking;
  • Ensuring a clean lobby and outside area;

Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Only by working together can we achieve the best results. Work is carried out in shifts throughout a 7-day workweek, with times such as: 07:00 – 15:00, 11:00 – 19:00 and 15:00 – 23:00. You work 5 days per week, 7.6 hours a day. You are also available to work on public holidays.

What do we offer?

  • Contract: 1 year with the possibility of extending. We want you to stay!
  • Salary: Group 3. Click here for the salary scale
  • Bonus: 1 week salary if SMART goals are met
  • 8% holiday allowance (pro rata);
  • 25 vacation days per year (pro rata).
  • Compensation for National Holidays.
  • Horeca CAO applies;
  • General Pension Scheme of Hospitality and Catering;
  • General Survivors pension;
  • Attractive family and friends rates on overnight stays at Hotel Okura Amsterdam;
  • Once a year staff discount in one of the restaurants (50%);
  • Staff discount in our restaurants (20%);
  • Contribution to travel expenses from 10 km (one way);
  • After obtaining the probationary period, you will receive an overnight stay with breakfast as a gift (2 people), so that you can experience the hotel as a guest!

    What are we asking?

    Of course, we are first and foremost interested in you and what we as an employer can do for you to provide a great workplace. Nevertheless we expect from you that:

    • You are representable and service minded;
    • You are well aware of the possibilities and attractions of Amsterdam;
    • You have relevant work experience within a similar position in a similar organisation, preferably in the luxury segment;
    • You are excellent in Dutch and English (oral and written);
    • You have a valid driving license;
    • You are flexible in regards to working hours;

    Enthusiastic? That’s great, please apply!

    Please apply via the button below, we will call you as soon as possible for a short introduction to get to know each other. A selection assessment is one component of our recruitment process. 

    Contact information

    Hotel Okura - Amsterdam
    Ferdinand Bolstraat 333
    1072 LH Amsterdam
    The Netherlands