Front Office Trainee - Front Office Department

Hotel Okura Amsterdam is an international five star hotel. By stepping into our world, you will discover that Eastern and Western influences are uniquely entwined by our blend of Japanese and Dutch culture. Together, all employees make sure that every guest is being given the personal attention to create the most extraordinary and authentic experience. We offer different traineeships and therefore have a vacancy for a Front Office trainee. Do you have passion for the hospitality industry? Are you searching for a challenge in top hospitality with a high level of quality and want to develop at one of The Leading hotels of the world? Continue reading and apply for an unforgettable internship!

What to expect
The Front Office team is responsible for welcoming our guests; check in and - out procedures and providing information and service. 

As Front Office trainee you are trained in different aspects of the Front Office and represent the hotel. You advise our guests in regards to tourism in Amsterdam, room facilities, facilities of the hotel and many other things. By following several cross-trainings, you will gain knowledge about reception work in five star segments and will learn more about the Japanese culture and wishes of international guests. Your main tasks will be:

• Welcoming guests;
• Checking guests in and out;
• Escorting guests to their rooms;
• Providing guests with any necessary information;
• Handling payments.

The traineeship shifts are from Monday to Sunday, with rotating shifts such as: 07:00 – 15:00, 11:00 – 19:00 or 15:00 – 23:00. You will work 5 days per week, 7.6 hours per day. It is possible to work on your school assignments or thesis once a week. 

What do we offer

• Contract: Trainee contract, minimum of 6 months starting from February 2022
• Salary: We offer a trainee compensation of €500 euros per month, based on a fulltime traineeship
• Holidays: With an internship agreement of 6 months, you will receive 1 day off per month
• CAO: The Uniform Conditions for the Hotel and Catering Industry
  
  
• Extensive development opportunities to improve day by day. We offer an online e-learning system with more than 300+ courses. Moreover, we offer specific courses from our Training Manager, such as: Lean White Belt Training and the Extraordinary Guest Experiences training;
• Room to share initiatives, ideas and improvements, based on the Lean philosophy. Doesn’t matter if you have worked with us for a week, month or year: We want to hear your thoughts;
• Vitality weeks and monthly health days;
• Daily free lunch;
• Once per year 50% staff discounts in one of our restaurants (Lucky you!);
• The whole year around 20% staff discounts in one of our restaurants;
• Great staff events (annual staff party, Sinterklaas, team outings, bootcamp);
• Possibility to do cross trainings to learn more about other departments, for example, take a look at the Japanese kitchen.
   
  

What do we ask? 
We are primarily interested in you and what we as an employer can do for you. Nevertheless we expect from you that:

• You are a student at one of the (hotel) schools in the Netherlands;
• You are representative;
• You are guest oriented;
• You are eager to learn;
• You always look for solutions;
• You are able to work independently and in a team;
• You are motivated and flexible;
• You are fluent in Dutch and English (oral and written) and preferably speak German, French or Spanish;
• Knowledge of the property management system Opera is an advantage, not a requirement.
  

Enthusiastic? That’s great, please apply! 
Please apply via the button below, we will call you as soon as possible for a short introduction to get to know each other. A selection assessment is one component of our recruitment process.