Porter - Front Office Department

Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic colleague to strengthen our team. Do you have a positive appearance, sporty and have a hospitality background? Are you open to a new challenge and would you like to apply this at one of The Leading Hotels of the World? Then this vacancy is for you!

What can you expect

Together with the Front Office, you welcome guests and ensure for a special stay. The Front Office department is responsible for welcoming, checking guests in and out and offering the needed service where applicable.

As a Porter, you will assist our guests in an efficient manner in line with the hotel standards. The first and last contact with the guest is of high importance due to its influence on guest satisfaction. In this position you are the guide of the hotel; you welcome all guests and direct them through Hotel Okura Amsterdam. Your main tasks will be: Assisting guests in a friendly, efficient and professional manner during their stay at Hotel Okura Amsterdam

• Assisting guests in a friendly, efficient and professional manner during their stay at Hotel Okura Amsterdam;
• Ensuring hotel standards that are set with regards to service;
• Getting familiar with individual wishes of our regular guests and VIPs;
• Advising our guests in regards to activities within Amsterdam during their stay;
• Assisting guests to their rooms and informing guests about the room, facilities and Amsterdam;
• Organizing transportation, taxi and parking;
• Ensuring a clean lobby and outside area;

Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Only by working together can we achieve the best results. Work is carried out in shifts throughout a 7-day workweek, with times such as: 07:00 – 15:00, 11:00 – 19:00 and 15:00 – 23:00. You work 5 days per week, 7.6 hours a day. You are also available to work on public holidays.

What do we offer?

• Contract: 1 year with the possibility of extending. We want you to stay!
• Salary: Group 3. Click here for the salary scale
• Bonus: 1 week salary if SMART goals are met
• Travel Costs: From 10 KM travelling distance
• Holidays: 25 vacation days and 7 days national holiday compensation based on a full time contract
• CAO: The Uniform Conditions for the Hotel and Catering Industry

• Extensive development opportunities to improve day by day. We offer an online e-learning system with more than 300+ courses. Moreover, we offer specific courses from our Training Manager, such as: Lean White Belt Training and the Extraordinary Guest Experiences training;
• Room to share initiatives, ideas and improvements, based on the Lean philosophy. Doesn’t matter if you have worked with us for a week, month or year: We want to hear your thoughts;
• Once per year 50% staff discounts in one of our restaurants (Lucky you!);
• The whole year round 20% staff discounts in one of our restaurants;
• Free meal in the canteen;
• Great staff events (annual staff party, Sinterklaas, team outings, bootcamp);
• Depending on your position, you will receive a uniform or dry cleaning reimbursement;
• Parking facilities for management positions;
• Vitality days and monthly health days;
• Possibility to do cross trainings to learn more about other departments, for example, take a look at the Japanese kitchen
• Employee of the month: receive € 100, - net, a stay in the hotel with a dinner in Serre Restaurant;
• Employee of the Year: Receive a complete trip to Japan!

What are we asking?

Of course, we are first and foremost interested in you and what we as an employer can do for you to provide a great workplace. Nevertheless we expect from you that:

• You are representable and service minded;
• You are well aware of the possibilities and attractions of Amsterdam;
• You have relevant work experience within a similar position in a similar organisation, preferably in the luxury segment;
• You are excellent in Dutch and English (oral and written);
• You have a valid driving license;
• You are flexible in regards to working hours;

Enthusiastic? That’s great, please apply!

Please apply via the button below, we will call you as soon as possible for a short introduction to get to know each other. A selection assessment is one component of our recruitment process. 

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What are you going to do?
Together with the entire Front Office team you welcome our guests and contribute to a special stay at our hotel. The main goal of the Porter is to assist our guests efficiently according to hotel standards. The first and last contact with the guests is of the utmost importance and has a big influence on guest satisfaction. In this position you are the first person the guests come in contact with; you welcome our guests and give them information about our hotel and its surroundings.

Tasks & responsibilities

• Assisting guests in a friendly, efficient and professional manner during their stay at Hotel Okura Amsterdam
• Ensuring hotel standards that are set with regards to service
• Getting familiar with individual wishes of our regular guests and VIPs
• Advising our guests with regards to activities within Amsterdam during their stay
• Assisting guests to their rooms and informing guests about the room, facilities and Amsterdam
• Organising transportation, taxi and parking
• Ensuring a clean lobby and outside area

Working days & working hours
Work is carried out in shifts during 7 days a week. 
You work 7 days a week, 7,6 hours a day. You are also available to work on public holidays. 
The shifts are as followed 07:00-15:00 hours, 11:00-19:00 hours, 15:00-23:00 hours. 
Night shifts are very incidental. 

Who are you?

• You are representative and service minded
• You are well aware of the possibilities and attractions of Amsterdam
• You have relevant work experience within a similar position in a similar organisation, preferably within the luxury segment
• You are excellent in Dutch and English (oral and written)
• You have a valid driving license
• You are flexible with regards to working hours

Competences
To be able to execute this position well, we expect that you have at least developed the following competencies to a large extent:

• Anticipate
• Initiative
• Collegial
• Communication
• Guest oriented

Front Office
The Front Office team is responsible for welcoming our guests, check in and - out procedures and providing information and service. The Front Office team is also responsible for guiding guests to their rooms and handling guest payments. 

Who are your colleagues?
The Front Office team consists of 40 colleagues, with positions as Receptionist, Guest Relations, Concierge, Bagagist, Doorman and Operator.

What do we offer?
Contract:                    1 year contract
Salary:                      Group 2 , click here for the salary overview
Bonus:                      1 week salary if achieving SMART Goals 
Travel allowance:     As from 10 km commuting 
Holidays:                   25 vacation days and 7 days National Holiday compensation per year 
CAO:                         The Uniform Conditions for the Hotel and Catering IndustryTraining: Various possibilities
Discount:                  In our restaurants and overnight stays at Hotel Okura Amsterdam

A selection assessment is part of our recruitment process. 

Are you interested in this position? 
Do you also want to be part of Okura's experienced and enthusiastic team? Apply quickly via the button below!