Assistant Banquet Operations Manager - Banquet Operations Department

Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic colleague to strengthen our team. Do you have the necessary skills as an Assistant Banquet Operations Manager; to raise the level of service and quality to a higher level at one of the leading hotels in the world? Then this vacancy is for you!

What can you expect

As an Assistant Banquet Operations Manager you are responsible for all activities within the Banqueting department together with the Banquet Operations Manager. You work in close collaboration with our Conference & Events department to make every event successful.

You instruct supervisors, housemen and waiters, oversee the service and give clear briefings to ensure the highest quality. You coordinate and manage the service during all events and are responsible for exceeding guest expectations, by focusing on what guests find important. You ensure successful and efficient events by controlling every detail and following up on any changes that are made. When necessary you handle complaints and make sure they are followed up in the correct way. As an Assistant Banquet Operations Manager it is very important to stay in close contact with our operational departments such as the kitchen, stewarding and engineering. Your main tasks will be:

  • Instructing the entire Banquet Operations team, consisting of supervisors, housemen, waiters and temporary service staff together with the Banquet Operations Manager
  • Training and instructing Banqueting staff
  • Ensuring that the service is in accordance with standards of The Leading Hotels of the World
  • Attending meetings on behalf of the department (F&B Meetings and Sheet Meetings)
  • Maintaining in close contact with temporary service companies
Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Only by working together can we achieve the best results. You will work rotating shifts throughout the week. You will work 5 days a week, 7.6 hours per day. You are also available to work on public holidays.

 

What do we offer?

  • Contract: 1 year with the possibility of extending. We want you to stay!
  • Salary: Group 5. Click HERE for the salary scale 
  • Bonus: 1 month salary if SMART goals are achieved
  • Travel Costs: From 10 KM travelling distance
  • Holidays: 25 vacation days and 7 days national holiday compensation based on a full time contract
  • CAO: The Uniform Conditions for the Hotel and Catering Industry
  • Extensive development opportunities to improve day by day. We offer an online e-learning system with more than 300+ courses. Moreover, we offer specific courses from our Training Manager, such as: Lean White Belt Training and the Extraordinary Guest Experiences training;
  • Room to share initiatives, ideas and improvements, based on the Lean philosophy. Doesn’t matter if you have worked with us for a week, month or year: We want to hear your thoughts;
  • Once per year 50% staff discounts in one of our restaurants (Lucky you!);
  • The whole year round 20% staff discounts in one of our restaurants;
  • Free meal in the canteen;
  • Great staff events (annual staff party, Sinterklaas, team outings, bootcamp);
  • Depending on your position, you will receive a uniform or dry cleaning reimbursement;
  • Parking facilities for management positions;
  • Vitality days and monthly health days;
  • Possibility to do cross trainings to learn more about other departments, for example, take a look at the Japanese kitchen
  • Employee of the month: receive € 100, - net, a stay in the hotel with a dinner in Serre Restaurant;
  • Employee of the Year: Receive a complete trip to Japan!


What are we asking?
Of course, we are first and foremost interested in you and what we as an employer can do for you to provide a great workplace. Nevertheless we expect from you that:

  • You have excellent knowledge of both Dutch and English (fluency in both written and spoken);
  • You have at least two years of experience within a Banquet Operations and/or catering organisation at 5* level;
  • You hold excellent communication and organizational skills;


Enthusiastic? That’s great, please apply!

Please apply via the button below, we will call you as soon as possible for a short introduction to get to know each other. A selection assessment is one component of our recruitment process. 

 

 

About Okura

Since our opening in 1971 we have only one goal: creating an unforgettable stay for our guests. We do our utmost best to deliver the best quality and to fulfill every wish of our guests. Together we work hard to amaze our guests!

Contact information

Hotel Okura - Amsterdam
Ferdinand Bolstraat 333
1072 LH Amsterdam
The Netherlands

020 678 79 89