Assistant Service Manager - Ciel Bleu Restaurant

Hotel Okura Amsterdam is an international five-star hotel. By stepping into our world, you will discover that Eastern and Western influences are uniquely entwined by our blend of Japanese and Dutch culture. Together, all employees make sure that every guest is being given the personal attention to create the most extraordinary and authentic experience. To make this happen, we are looking for an enthusiastic Assistant Service Manager to strengthen our team. Do you strive to offer the best service to guest? Do you know how to inspire people and would you like to work in a restaurant awarded with two Michelin stars? Then this vacancy is for you!

What to expect

Restaurant Ciel Bleu offers a panoramic view of the city of Amsterdam and has been awarded two Michelin stars. The ultimate Ciel Bleu experience is to exceed guests' expectations in terms of both food and service.

As an Assistant Service Manager you will work closely together with the Service Manager and you are responsible for managing the team when absent. In this role you will work with people all over the world and you will provide excellent service to our guests with your team. You will be working with the finest products and top-quality ingredients, the award-winning wine list being one example. On the one hand, the focus is on training and developing the team to achieve constant improvement. On the other hand, you are the face and point of contact for our guests. Together we go the extra mile everyday, to create a culinary experience of the highest level for our guests. Your main tasks will be:

  • Operational work in the restaurant such as receiving guests and providing service at a high level;
  • Coaching and developing the team;
  • Continuously guaranteeing and improving our excellent service to our guests;
  • Ensuring the correct follow-up of requests and comments from guests and colleagues;
  • Ensuring optimal cooperation with other departments within the hotel;
  • Ensuring the quality standards set by the hotel, in accordance with the standards of Leading Hotels of the World and Michelin.

Don't worry, you will not be working alone! The team you will lead consists of 12 members. Besides working with your team, you will also work closely with other departments in the hotel. Only by working together can we achieve the best results. Work is carried out in shifts throughout a 7 day week. You work 5 days a week, 7,6 hours a day. You are also available to work on public holidays. Ciel Bleu Restaurant is opened from Monday to Saturday from 18:30 to 22:30 and can be reserved for lunch upon request.

What do we offer?

  • Contract:                     1 year, with the possibility of extending. We want you to stay!
  • Salary:                        Group 6. Click here for the salary scale based on a full-time employment
  • Bonus:                        1 month salary if SMART goals are achieved
  • Travel Costs:               From 10 KM travelling distance
  • Holidays:                     25 vacation days based on a full time contract with the National holiday compensation.
  • CAO:                           The Uniform Conditions for the Hotel and Catering Industry
  • Extensive development opportunities to improve day by day. We offer an online e-learning system with more than 300+ courses. Moreover, we offer specific courses from our Training Manager, such as: Lean White Belt Training and the Extraordinary Guest Experiences training;
  • Room to share initiatives, ideas and improvements, based on the Lean philosophy. Doesn’t matter if you have worked with us for a week, month or year: We want to hear your thoughts;
  • Once per year 50% staff discount in one of our restaurants (lucky you!);
  • The whole year round 20% staff discounts in one of our restaurants;
  • Great staff events (annual staff party, Sinterklaas, team outings, bootcamp);
  • Depending on your position, you will receive a uniform or dry-cleaning reimbursement;
  • Parking facilities for management positions;
  • Vitality days and monthly health days;
  • Possibility to do cross trainings to learn more about other departments, for example, take a look at the Japanese kitchen;
  • Employee of the month: receive € 100, - net, a stay in the hotel with a dinner in Serre Restaurant;
  • Employee of the Year: Receive a complete trip to Japan!

What are we asking?
Of course, we are first and foremost interested in you and what we as an employer can do for you to provide a great workplace. Nevertheless, we expect from you that: 

  • You have at least 2 years of work experience in a similar position;
  • You enjoy working with diverse individuals;
  • You have excellent and proven leadership skills, which enable you to inspire, coach and motivate a team.

Enthusiastic? That’s great, please apply!
Please apply via the button below; we will call you as soon as possible for a short introduction to get to know each other. A selection assessment is one component of our recruitment process.

About Okura

Since our opening in 1971 we have only one goal: creating an unforgettable stay for our guests. We do our utmost best to deliver the best quality and to fulfill every wish of our guests. Together we work hard to amaze our guests!

Contact information

Hotel Okura - Amsterdam
Ferdinand Bolstraat 333
1072 LH Amsterdam
The Netherlands

020 678 79 89