Front Desk Manager

Hotel Okura Amsterdam is an international 5 star hotel. Step in our world and experience how Eastern and Western influences are uniquely entwined through our mix of Japanese and Dutch culture. All our colleagues ensure an authentic service and experience to all guests. In order to achieve this, we are looking for an enthusiastic Front Office Supervisor to strengthen our team. Are you guest orientated, with a passion for high-end hospitality and possess the strong communication skills? Then this vacancy is for you!

What can you expect

The Front Office team is responsible for welcoming guests, check in and out procedures and offering information and service. The Front Office team is also responsible for guiding guests to their rooms and handling payments.

As a Front Desk Manager you will guide the Front Office team throughout your shift. You are the focal point for guests and colleagues. You ensure that the Hotel Okura standards based on the Leading Hotels of the World guidelines are fully met. You hold responsibility for a successful shift, that the team is well briefed and instructed, VIP guests are recognized, rooms are set accordingly to guest wishes and complaint follow up is done. You maintain a strong communication level between Housekeeping, Engineering, and Reservations all leading to a great stay. Several members of the Front Office will be assigned as a buddy; in which throughout the year will follow you with two official evaluations will take place. In calamities, you will be the first person in command, and coordinate with Security and the BHV team to resolve the issue as quickly as possible. Your main tasks will be

  • Ensure a smooth shift, by guiding the Receptionists, Concierge, Guest relations, Operators and Porters.
  • Coach and motivate the team;
  • Ensuring a successful shift;
  • Handling requests and issues for guests;
  • The welcoming of guests in a friendly and courteous manner and showing guest recognition as much as possible;
  • Guide a project team to ensure the departmental goals are achieved.
  • Perform regular evaluation talks and performance reviews with team.
  • The checking in and checking out of guests in an efficient and professional manner, according to the hotel procedures and standards of the Leading Hotels of the World;
  • Remain informed of all (daily) activities, meetings and events within Hotel Okura Amsterdam;
  • Trained as a EHBO member, first person in command when there is any calamity;
  • Attend shift briefings and monthly departmental meetings.

Don't worry you will not be working alone. Besides working in your own team, you will also work with other departments in the hotel. Work is carried out in shifts throughout a 7-day workweek with times such as: 07:00 – 15:00, 11:00 – 19:00 and 15:00 – 23:00. You will work 5 days per week, 7.6 hours a day. Besides this you will also work 5 night shifts month. You are available to work on holidays.

What do we offer?

  • Contract: 1 year with the possibility of extending. We want you to stay!
  • Salary: Group 6. Click HERE for the salary scale 
  • Bonus: 1 week salary if SMART goals are met
  • Travel Costs: From 10 KM travelling distance
  • Holidays: 25 vacation days and 7 days national holiday compensation based on a full time contract
  • CAO: The Uniform Conditions for the Hotel and Catering Industry
  • Extensive development opportunities to improve day by day. We offer an online e-learning system with more than 300+ courses. Moreover, we offer specific courses from our Training Manager, such as: Lean White Belt Training and the Extraordinary Guest Experiences training;
  • Room to share initiatives, ideas and improvements, based on the Lean philosophy. Doesn’t matter if you have worked with us for a week, month or year: We want to hear your thoughts;
  • Once per year 50% staff discounts in one of our restaurants (Lucky you!);
  • The whole year round 20% staff discounts in one of our restaurants;
  • Great staff events (annual staff party, Sinterklaas, team outings, bootcamp);
  • Depending on your position, you will receive a uniform or dry cleaning reimbursement;
  • Vitality days and monthly health days;
  • Possibility to do cross trainings to learn more about other departments, for example, take a look at the Japanese kitchen
  • Employee of the month: receive € 100, - net, a stay in the hotel with a dinner in Serre Restaurant;
  • Employee of the Year: Receive a complete trip to Japan!

What are we asking?

Of course, we are first and foremost interested in you and what we as an employer can do for you to provide a great workplace. Nevertheless we expect from you that:

  • You are in possession of a (Middelbare) Hotelschool diploma;
  • You have a minimum of two years of experience within a similar position within the Front Office;
  • Knowledge of the Opera system is an advantage;
  • You have a good command of the Dutch and English language (both spoken as written);
  • Knowledge of German, French and Spanish is an advantage;

Enthusiastic? That’s great, please apply!

Please apply via the button below, we will call you as soon as possible for a short introduction to get to know each other. A selection assessment is one component of our recruitment process. 

About Okura

Since our opening in 1971 we have only one goal: creating an unforgettable stay for our guests. We do our utmost best to deliver the best quality and to fulfill every wish of our guests. Together we work hard to amaze our guests!

Contact information

Hotel Okura - Amsterdam
Ferdinand Bolstraat 333
1072 LH Amsterdam
The Netherlands

020 678 79 89