Head Concierge

What are you going to do?
We are looking for a Head Concierge to join our Front office team. The Concierge Department at Hotel Okura Amsterdam is very innovative. Together with your team you are the main point of contact for our guests. The Concierge team provides excellent service and exceeds our guest expectations.
As a Head Concierge you are constantly developing the department and the team. You initiate improvement proposals, start projects to continuously improve the quality and take care of the development of your team members.
As a Head Concierge you have a helicopter view to be able to properly divide the tasks, responsibilities and know what is going on both in the hotel and in the Amsterdam area.

Tasks & responsibilities

  • Responsible for the daily management of the Concierge team
  • Initiating improvement proposals
  • Assisting guests in a friendly, efficient and professional manner during their stay at Hotel Okura Amsterdam
  • Ensuring hotel standards that are set with regards to service
  • Getting familiar with individual wishes of our regular guests and VIPs
  • Advising our guests with regards to activities within Amsterdam during their stay
  • Assisting guests to their rooms and informing guests about the room, facilities and Amsterdam
  • Organising transportation, taxi and parking
  • Ensuring a clean lobby and outside area


Working days & working hours
Work is carried out in shifts during 7 days a week. 
You work 5 days a week, 7,6 hours a day. You are also available to work on public holidays. 
The shifts are as followed 07:00-15:00 hours, 15:00-23:00 hours.

Who are you?

  • You are representative and service minded
  • You have experience in leading a team
  • You have a clear vision of the Concierge Department
  • You are well aware of the possibilities and attractions of Amsterdam
  • You have relevant work experience within a similar position in a similar organisation, preferably within the luxury segment
  • You are excellent in Dutch and English (oral and written)
  • You have a valid driving license
  • You are flexible with regards to working hours

To be able to execute this position well, we expect that you have at least developed the following competencies to a large extent.       

  • Anticipate
  • Initiatve
  • Communication
  • Delegating
  • Customer/Guest Focus
  • Coaching & Motivating
  • Accuracy
  • Cultural Awareness

Front Office 
The Front Office team is responsible for welcoming our guests, check in and - out procedures and providing information and service. The Front Office team is also responsible for guiding guests to their rooms and handling guest payments. 

Who are your colleagues?
The entire Front Office team consists of 40 employees including Guest Relations, Receptionists, Conciërges, Bagagists, Doormen and Guest Service Specialists. 

What do we offer?

Contract: 1 year contract
Salary: Group VI, click here for the salary overview
Bonus: 1 week salary if achieving SMART Goals 
Travel allowance: As from 10 km commuting  
CAO: The Uniform Conditions for the Hotel and Catering IndustryTraining:                              
Training: Various possibilities
Discount: In our restaurants and overnight stays at Hotel Okura Amsterdam

Are you interested in this position? 
Do you also want to be part of Okura's experienced and enthusiastic team?
Apply quickly via the button below!

About Okura

Since our opening in 1971 we have only one goal: creating an unforgettable stay for our guests. We do our utmost best to deliver the best quality and to fulfill every wish of our guests. Together we work hard to amaze our guests!

Contact information

Hotel Okura - Amsterdam
Ferdinand Bolstraat 333
1072 LH Amsterdam
The Netherlands

020 678 79 89