What are you going to do?
As Japanese Guest Relations Officer you are the liaison between our guests and the hotel. You create a warm, welcoming and personal atmosphere by welcoming and greeting our guests personally. You are responsible for exceeding the expectations of the guests by looking at what is most important to them. Another important aspect of your position consists of handling complaints, checking guest rooms and handling VIP treatments and amenities.
Tasks & responsibilities
Working days & working hours
Work is carried out in shifts during 7 days a week.
You work 5 days a week, 7,6 hours a day. You are also available to work on public holidays.
The shifts are as followed 07:00-15:00 hours or 15:00-23:00 hours
Who are you?
To be able to execute this position well, we expect that you have at least developed the following competencies to a large extent.
The Front Office team is responsible for welcoming our guests, check in and - out procedures and providing information and service. The Front Office team is also responsible for guiding guests to their rooms and handling guest payments.
Who are your colleagues?
The entire Front Office team consists of 40 employees including Guest Relations, Receptionists, Conciërges, Bagagists, Doormen and Telephone Operators. What do we offer?
Contract: 1 year contract, possibility to extend
Salary: Group V, click here for the salary overview
Bonus: 1 week salary if achieving SMART Goals
Travel allowance: As from 10 km commuting
Holidays: 25 vacation days and 7 days National Holiday compensation per year
CAO: The Uniform Conditions for the Hotel and Catering Industry
Training: Various possibilities
Discount: In our restaurants and overnight stays at Hotel Okura Amsterdam
Are you interested in this position?
Do you also want to be part of Okura's experienced and enthusiastic team? Apply quickly via the button below!
Since our opening in 1971 we have only one goal: creating an unforgettable stay for our guests. We do our utmost best to deliver the best quality and to fulfill every wish of our guests. Together we work hard to amaze our guests!