Assistant Banquet Operations Manager

What are you going to do?
As Assistant Banquet Operations Manager you are responsible for all activities within the Banqueting department together with the Banquet Operations Manager. You work in close collaboration with our Conference & Events department to make every event successful. You instruct supervisors, housemen and waiters, oversee the service and give clear briefings to ensure the highest quality. You coordinate and manage the service during all events and are responsible for exceeding guest expectations, by focusing on what guests find important. You ensure successful and efficient events by controlling every detail and following up any changes that are made. When necessary you handle complaints and make sure they are followed up in the correct way. As Assistant Banquet Operations Manager it is very important to stay in close contact with our operational departments such as the kitchen, stewarding and engineering.

Tasks & responsibilities

  • Instructing the entire Banquet Operations team, consisting of supervisors, housemen, waiters and temporary service staff together with the Banquet Operations Manager
  • Training and guiding Banqueting staff
  • Function as the contact person between Banqueting and other departments within Hotel Okura Amsterdam
  • Ensuring that the service is in accordance with standards of The Leading Hotels of the World
  • Attending meetings on behalf of the operation (F&B Meetings and Sheet Meetings)
  • Maintaining in close contact with temporary service companies
  • Ordering beverages and controlling stocks

Working days & working hours
Work is carried out in shifts during 7 days a week. 
You work 5 days a week, 7,6 hours a day. You are also available to work on public holidays. 

Who are you?

  • You hold a diploma from the Middelbare Hotelshool or a similar education
  • You have at least two years of experience within a Banquet Operations and/or catering organisation on 5* level
  • Excellent knowledge of both Dutch and English (oral and written)
  • You employ excellent communication and organisational skills
  • You are flexible and service minded
  • You have a commercial work attitude 

To be able to execute this position well, we expect that you have at least developed the following competencies to a large extent.

  • Anticipate
  • Communication
  • Customer/Guest Focus
  • Delegating
  • Team leadership
  • Results Oriented
  • Coaching & Motivating

Banquet Operations Department
The Banquet Operations Department of Hotel Okura Amsterdam is the largest Banquet department amongst all 5* hotels in the Netherlands and the market leader with regards to revenue and quality

Who are your colleagues?The Banquet Operations department consists of approximately fifteen employees, of which one Banquet Operations Managers, one Assistant Banquet Operations Manager and multiple Banquet Waiters, Housemen and Supervisors.

What do we offer?

Contract:                                   1 year contract
Salary:                                      Group VII, click here for the salary overview
Bonus:                                      1 week salary if achieving SMART Goals 
Travel allowance:                       As from 10 km commuting 
Holidays:                                   25 vacation days and 7 days National Holiday compensation per year 
CAO:                                         The Uniform Conditions for the Hotel and Catering IndustryTraining: Various possibilities
Discount:                                   In our restaurants and overnight stays at Hotel Okura Amsterdam

Are you interested in this position? 
Do you also want to be part of Okura's experienced and enthusiastic team? Apply quickly via the button below!

About Okura

Since our opening in 1971 we have only one goal: creating an unforgettable stay for our guests. We do our utmost best to deliver the best quality and to fulfill every wish of our guests. Together we work hard to amaze our guests!

Contact information

Hotel Okura - Amsterdam
Ferdinand Bolstraat 333
1072 LH Amsterdam
The Netherlands

020 678 79 89